Senior E-commerce Operations Executive

Core Competencies

• —Analytical thinking and problem-solving
• —High attention to detail and operational discipline
• —Inventory planning and stock allocation
• —Stakeholder and vendor management
• —Purchase orders and financial reconciliation
• —Cross-functional collaboration
• —Time management and prioritization
• —Clear communication and coordination
• —Process improvement mindset

Key Responsibilities

1. Channel Operations & Customer Fulfilment

• Manage daily DTC and marketplace operations, including order validation, fulfilment tracking, refunds, returns and exceptional cases.

• Resolve discrepancies with Customer Service, Finance, Supply Chain and marketplace partners, while maintaining accurate process documentation and trackers.

2. Inventory & Campaign Readiness

• Allocate inventory across the DTC website, Shopee, Lazada, TikTok Shop, retail stores, external merchants and corporate accounts in line with demand and commercial priorities.

• Monitor stock health and synchronisation, coordinate transfers, mitigate overselling and fulfilment risks, and lead pre- and post-campaign inventory reconciliation.

3. Marketplace, Affiliate & Vendor Management

• Serve as the operational contact for marketplace agencies, affiliate networks and service providers, coordinating collections, service recovery and customer communications.

• Validate ShopBack and Rakuten transactions, resolve disputes, maintain accurate records and ensure timely, accurate commission payments.

4. Merchandising, Content & Promotions

• Manage Magento product content and merchandising, including listings, specifications, imagery, categorisation, pricing, markdowns, coupons, promotional mechanics, banners and featured collections.

• Perform quality checks, support product launches, align on-site merchandising with campaign and stock priorities, and recommend improvements to conversion and customer experience.

5. Procurement, Invoicing & Financial Control

• Create and manage purchase orders in Ariba/SAP, coordinating vendor payments, goods receipts, budget utilisation and funding availability.

• Generate SAP tax invoices, fulfil marketplace invoice requests and maintain complete supporting documentation.

• Reconcile marketplace, SAP and internal records, investigate variances, and provide Finance with supporting evidence and business justification.

6. Promotions & Claims Management (Vistex)

• Validate promotional claims against approved agreements, campaign mechanics and budgets; prepare justifications and secure approvals before accrual.

• Raise and monitor accruals, process settlements, reconcile estimates to final values, resolve discrepancies and maintain audit-ready records.

7. Employee Purchase Programme

• Validate employee purchases and discount compliance, calculate taxable benefits, coordinate monthly Payroll submissions and resolve employee enquiries.

8. Stakeholder Coordination & Continuous Improvement

• Coordinate cross-functional teams, marketplace agencies and affiliate partners to deliver campaigns and operational priorities.

• Escalate issues promptly, support business continuity, improve processes and strengthen cross-functional alignment.