The Director of Ecommerce is responsible for leading Shinola's direct-to-consumer digital business and driving the strategy, execution, and commercial performance of Shinola.com. Reporting to the Chief Marketing Officer, this role owns the ecommerce P&L while shaping the customer experience, digital merchandising strategy, and initiatives that accelerate online growth.
This is an exciting opportunity for a hands-on ecommerce leader who enjoys building businesses. You'll lead a talented team, collaborate across Marketing, Merchandising, Retail, Planning, Operations, Customer Experience, and Technology, and play a key role in advancing Shinola's Shopify ecosystem to deliver exceptional customer experiences and profitable growth.
KEY RESPONSIBILITIES
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Own the overall strategy, financial performance, and profitability of Shinola.com, including the ecommerce P&L, annual planning, forecasting, and business performance metrics.
—Lead the continued evolution of Shinola's Shopify platform by developing and prioritizing the ecommerce roadmap in partnership with internal stakeholders and external development partners.
—Drive continuous improvements to site performance, customer experience, checkout optimization, and platform capabilities that support business growth.
—Oversee digital merchandising, promotions, seasonal launches, content strategy, personalization, A/B testing, and conversion rate optimization.
—Monitor and optimize key ecommerce metrics including revenue, traffic, conversion rate, average order value (AOV), customer acquisition, customer retention, gross margin, and overall site performance.
—Build a culture of testing, measurement, and continuous improvement through data-driven decision making.
—Partner cross-functionally with Marketing, Merchandising, Retail, Planning, Customer Experience, Operations, Finance, and Technology to deliver a seamless omnichannel customer experience.
—Lead, coach, and develop a high-performing ecommerce team by establishing clear priorities, accountability, and strong operating rhythms.
—Identify new opportunities to improve the customer journey, increase online sales, and strengthen Shinola's digital presence.
QUALIFICATIONS
—Bachelor's degree in Business, Marketing, Ecommerce, or a related field; equivalent professional experience will also be considered.
—7+ years of progressive ecommerce or digital commerce leadership experience for a consumer brand.
—Deep experience managing and growing a Shopify or Shopify Plus ecommerce business is required.
—Proven experience owning an ecommerce P&L and driving profitable revenue growth.
—Strong understanding of digital merchandising, ecommerce operations, customer acquisition, conversion rate optimization (CRO), analytics, and customer lifecycle management.
—Demonstrated success managing Shopify enhancements and collaborating with internal technology teams and external development partners.
—Strong analytical skills with the ability to translate data and customer insights into actionable business strategies.
—Excellent cross-functional leadership, communication, and stakeholder management skills.
—Experience building, leading, coaching, and developing high-performing teams.
—Comfortable operating in a fast-paced, entrepreneurial, and collaborative environment with a hands-on leadership style.
—Experience leading ecommerce for a premium, luxury, lifestyle, fashion, or consumer products brand with a strong emphasis on brand storytelling and customer experience.
