E-Commerce Platform & Operations Lead

Drive E-Commerce Platform Operations

• —Support day-to-day management of Shopify websites, including product launches, promotions, merchandising updates, and QA
• —Assist with Shopify Plus configuration, theme updates, app settings, content updates, and platform enhancements
• —Coordinate with developers and vendors to troubleshoot issues, test releases, and support technical improvements
• —Monitor website functionality, checkout flows, navigation, integrations, and customer-facing experiences
• —Support promotional execution, pricing accuracy, inventory visibility, and post-launch validation

Optimize Customer Experience & Performance

• —Identify opportunities to improve conversion, mobile usability, navigation, onsite search, and checkout experience
• —Monitor e-commerce KPIs including revenue, conversion rate, AOV, sessions, and product performance
• —Analyze trends and site behavior to support data-informed recommendations and improvements
• —Partner cross-functionally with marketing, merchandising, customer service, operations, and technology teams
• —Help manage project timelines, testing, requirements, and execution across e-commerce initiatives

What Makes You Successful

You are

• —Analytical, detail-oriented, and highly organized
• —Comfortable managing multiple priorities in a fast-paced digital environment
• —A strong communicator who can translate technical issues into clear business language
• —Solutions-oriented with strong troubleshooting and problem-solving abilities
• —Collaborative and adaptable when working across teams, vendors, and stakeholders

What You Bring

• —5+ years of experience in e-commerce operations, Shopify platform management, website management, or related digital roles
• —Experience managing Shopify Plus environments, including themes, apps, promotions, product data, and troubleshooting
• —Working knowledge of HTML, CSS, Shopify themes, and basic JavaScript; Liquid experience preferred
• —Strong understanding of e-commerce KPIs, customer journey optimization, merchandising, and CRO best practices
• —Bachelor's degree in E-Commerce, Business Administration, Marketing, Information Systems, Computer Science, or related field

Preferred

• —Experience with ERP, OMS, fulfillment, inventory, and backend operational workflows
• —Experience working with third-party apps, agencies, and technology vendors
• —Familiarity with analytics, reporting, and project management tools

Why This Role Matters

This role plays an important part in supporting Travelpro's digital transformation and e-commerce growth strategy. Your work will directly impact:

• —Website stability and operational performance
• —Customer experience and conversion optimization
• —Promotional execution and digital merchandising effectiveness
• —Cross-functional collaboration and project execution
• —The continued evolution of Travelpro's direct-to-consumer business

This is an opportunity to contribute to a company actively transforming its brand, operations, and digital capabilities while helping shape the future of Travelpro's e-commerce experience.