Platform Implementation & Quality Specialist

Identify, document, and communicate defects with clear reproduction steps, expected versus actual behavior, and supporting screenshots or recordings where applicable

Collaborate with the Development Team to resolve issues and validate completed fixes before release

Implement select merchant-requested changes and configure platform experiences based on approved requirements

Make straightforward corrections and updates when appropriate

Maintain clear documentation and communication across Development, Support, and Customer Success teams

Ensure all requests are completed accurately, efficiently, and within established quality standards and timelines

Requirements

Excellent English communication skills, both written and verbal, with the ability to accurately interpret requirements, document findings, and collaborate effectively with cross-functional teams – MUST

At least 1 year of experience in quality assurance, web implementation, platform configuration, website content management, or a similar role – MUST

HTML and CSS proficiency – MUST

Experience with ticketing systems such as HubSpot, Zendesk, Freshdesk, Jira, or similar – MUST

Nice-to-Haves

• —Familiarity with JavaScript – ADVANTAGE
• —Hands-on Shopify experience – ADVANTAGE
• —Experience with e-commerce, CMS, personalization, or similar web-based platforms – ADVANTAGE
• —Familiarity with browser Developer Tools (Chrome DevTools or equivalent) and basic web troubleshooting techniques – ADVANTAGE
• —Familiarity with A/B testing, experimentation, personalization, or CRO platforms – ADVANTAGE

Skills & Qualities

• —Strong QA skills, including functional, visual, responsive, regression, and edge-case testing
• —Strong attention to detail, problem-solving, and troubleshooting skills
• —Ability to document defects clearly, including reproduction steps and supporting evidence
• —Strong organizational, time management, and communication skills
• —Ability to thrive in a fast-paced, collaborative environment

Setup & Availability

• —Stable internet connection (100+ Mbps) and a quiet, professional workspace – MUST
• —Flexibility to work morning, mid, or night shifts (Philippine time) in support of a 24/7 operation. – MUST